Customer feedback and attachments
FoxTrak lets customers respond directly through their tracker — sending written feedback or uploading files without needing to call or email you separately.
Enabling customer feedback
- Open a step's message editor
- Check Allow customer feedback on this step
- Click Update to save
When you update the step, the customer's tracker shows a feedback input on that step. They can type a message and click Send.
Where feedback appears
Customer feedback is captured in the job's activity feed — visible to your whole team. You're notified when feedback arrives so you're always across what the customer has said.
Customer attachments
Customers can also upload files through the tracker — photos, documents, receipts, or anything else you've asked them to provide. Uploaded files appear in the activity feed alongside the feedback.
Customer feedback is controlled per step — you can enable it just for the steps where you genuinely want input, keeping the tracker clean and focused everywhere else.