Sending from your own domain

3 min read

By default, FoxTrak sends customer emails from a foxtrak.com address. Connect your own domain and all customer emails will come from your business email address instead — building trust and keeping your brand consistent.

How to connect your domain

1. Go to Settings → Email Integration
2. Enter your custom email address (e.g. hello@yourbusiness.com)
3. Click Connect Domain
4. FoxTrak generates 3 CNAME records — each with a Host and Value
5. Log in to your domain provider and go to your DNS settings or Zone editor
6. For each record, click Add record, choose CNAME as the type, then copy-paste the Host and Value
7. Click Verify my domain when done

Verification time

DNS changes usually take 5–30 minutes. You can close the dialog and check back later — FoxTrak will detect when the records are verified automatically. Once verified, all customer emails send from your domain.

A note on DNS providers

If your provider shows your domain name next to the Host field, only paste the part before it. For example if the Host is em.yourdomain.com and your provider already shows .yourdomain.com, just paste em. When in doubt, paste the full value.

Removing your custom domain

Go to Settings → Email Integration and click Remove. FoxTrak reverts to the default sender address immediately.